Installing Available Software

Windows - Company Portal

(previously Software Center)

The Company Portal allows faculty and staff to install applications on your Western-managed Windows computers.  ITS can publish applications, web links and other configurations to make them available on the Company Portal. 

How to Install Software Using Company Portal:

1. Click on the Start Menu > All apps > Company Portal

   

2. In the Company Portal, you will see a list of Recently published apps (newest applications to the Company Portal). 

   

3. On the left menu bar, click on Apps and you will see a list of all the applications available to install. (Note: You can also Search for apps by using the search bar at the top left, or you can Refine or filter the apps by categories on the right. 

   

4. Select the application you wish to install, and it will open a window showing a description of the application. Click Install. (Note: Some software apps require a license to be purchased which will be noted in the Overview Section. Submit the WWU Faculty/Staff Software Request esign form to start the process). 

   

5. You will see a Download pending... message as your device syncs. 

   
6. Once syncing is complete, the download will begin.
7. Installation can take several minutes to an hour, depending on the software. You can close Company Portal and continue to work on your device. The install will continue in the background.

8. Company Portal will show that the software has been installed. 

   
9. You will also use Company Portal to uninstall software.

Note: Most Windows software can be added to this list. If you would like to request software be added to the Software Center menu please contact Software Services and request the software.

MacOS - Self Service 

On JAMF managed Macs, you  can install applications and updates using Self Service, an application that manages the programs you are licensed to install and provides updates to both licensed programs and the macOS (Mac operating system).

Start Self Service

• Click Finder, then click Applications.
• In the Applications folder, click Self Service.

Install a program

• After launching Self Service, click Optional Software.
• Look for the application you wish to install, then click the Install button for that item to start the installation.

Update Managed applications

• If there are updates available, Self Service will display a badge (number) next to Notifications. The number tells you how many pending updates are available for your Mac.
• If you see a number, click Notifications to show a list of applications that have pending updates.
• To update an application, click the Update button next to it. To install all available updates, click Update All.

Uninstall an application

• In Self Service, click Software Uninstallers to see a list of installed managed applications.
• If you wish to uninstall an application, click Uninstall on its tile.
• If the Uninstall button for an application is grayed out, it means that it is required on your device and you may not remove it. (For example, security tools are required.)